GDPR Privacy Policy for Perfect Print

Who We Are

Perfect Print is a print company based in Hove, UK. Our contact details are:

Address: 22A Wilbury Grove, Brighton and Hove, Hove BN3 3JQ
Phone: 01273 721922
Email: Contact Us

What Data We Collect

Website Data:

• Cookies: We use cookies to enhance your browsing experience. These include essential cookies for website functionality, analytics cookies to track site usage, and, where applicable, marketing cookies.
• Analytics Data: Non-identifiable data such as your IP address, browser type, and time spent on our website. This is collected using tools like Google Analytics.
• Contact Forms: When you fill in a contact form, we collect your name, email address, phone number, and any other information you provide.

In-Office and Order Data:

• Customer Orders: We collect your name, address, email, phone number, and details related to your print order.
• Payments: We process payment information securely using trusted third-party providers. We also keep a record of transaction details.
• Invoices and Receipts: Your name, company name (if provided), and transaction history are stored for tax and accounting purposes.
• Communication Records: This includes any emails, call logs, or notes made during your interaction with us.

How We Use Your Data

• To process and fulfil your orders.
• To manage invoices, receipts, and accounting records.
• To provide customer service and respond to queries.
• To improve our website and user experience.
• To comply with legal obligations such as tax and record-keeping requirements.

Where and How We Store Your Data

• Electronic data is held securely on our accounts system and accessed only by the partners of Perfect Print. Access is password protected, and virus protection and firewalls are in place.
• Paper records are stored securely and are shredded after five years.
• Some data may be archived after your last order but can be deleted on request where possible.

Sharing Your Data

We do not sell or share your data for marketing purposes. We may only share your data with:

• Third-party payment processors (e.g. PayPal, Stripe), for secure transaction processing.
• Delivery services, to complete your order.
• Legal or regulatory bodies if we are legally required to do so.

Retention Period

We keep your data for up to five years after your last interaction with us, unless we are required to keep it for longer due to legal or tax obligations. Archived records are securely stored and deleted where possible upon request.

Your Rights Under GDPR

You have the following rights:

• To access the data we hold about you.
• To request corrections to inaccurate information.
• To ask for your data to be deleted where appropriate.
• To restrict how we use your data.
• To receive your data in a portable format.
• To object to processing based on our legitimate interests.

If you wish to exercise any of these rights, please contact us here.

Cookies

Our website uses cookies to help it function properly and to analyse how visitors use it. You will be asked to accept or decline non-essential cookies when you first visit the site. You can also manage cookie settings through your browser.

Third-Party Links

Our website may include links to other websites. We are not responsible for the content or privacy policies of those websites. You should review their policies separately.

Changes to This Policy

We may update this policy from time to time. Changes will be published on this page, and we may notify you by email or on our website if appropriate.

Contact Us

Phone: 01273 721922
Email: Contact Us